my file won't convert

[Guest]

my PDF file won't convert to word  - I keep getting sent back to the buy subscription page but I am already logged on and have purchased the service

[RahulTyagi_]

Hi lorrainec99409176,

Please message me that Which service have you purchased and when? Also let me know that what link are you using while trying to convert your files?

Regards,

Rahul