my files are not uploading; progress bar stops and I get an error message

[Lory Hawley]

Last night (dec. 23) I was trying to upload 30 photo files. The progress bar works, but it either stalls or at the end I get an error message. These are time critical, I have a client waiting for the photos. I tried sending just a couple of photos, but the same issue happens. Please give me a solution.

[Sara_Forsberg]

Hi Lory Hawley,

Have you been able to upload your files? What is the error that you're receiving?

For starters, please try the following:

• Clear the browser cache and try again.
• Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).

Please let us know how it goes.

Best,

Sara

[Lory Hawley]

Thank you, yes I got them all uploaded, but I could only send five files at a time. I will try your suggestions.

Merry Christmas,

Lory

[private information removed by moderator]

[Sara_Forsberg]

Glad to hear you got them uploaded. If you continue to run into trouble, try moving some files from the root folder in your Acrobat.com account into a subfolder.

Best,
Sara