My files has disappeared from Acrobat.com

[rchaney1]

I created a fillable form in InDesign and distributed the form via Acrobat.com  My file has disappeared from Acrobat.com and now I am unable to retrieve any of the responses.  If I re-distribute the same form, will I be able to access the old responses?

What happened to th old form that was uploaded in January? 

Desperate seeking help.

[dave_m_k · Accepted solution]

If you distributed a file via Acrobat.com, you likely did so via Workspaces.  Try logging into http://workspaces.acrobat.com

-David

[rchaney1]

Thanks you that was very helpful.  I found the files under workspaces and not Acrobat.com.  

The responses file was deleted from our server, is there a way to retrieve the responses waiting in limbo?  I tried re-distributing the same file without success.

[dave_m_k]

Was this a form that you were distributing or a file in a shared review?

-David

[rchaney1]

File was distributed via Acrobat.com; the responses are collected on our internal shared server.

[dave_m_k]

Re-distribute your file and ask your users, if they're using Acrobat (not Reader), to export their comments from the first review file and import them into the second one.

[rchaney1]

Thank you, I will keep that in mind for the future.  I told them that their reposnses had been eaten by a blackhole and that they had to re-submit.