I received a form to sign and opened Fill & Sign (iOS 11.2.1). The form appears but the fields are empty. The content appears normally when I open the forms on my computer. There hasn't been an update for the app in a while.
As mentioned in the "Additional information" "Some forms have fonts or use text that Adobe Reader for Mobile cannot yet encode correctly. Therefore, for these fonts, Adobe Reader for mobile uses an image snapshot of the field" the same could apply to the Fill & Sign mobile app.
Thank you for the links. I read them but they are not much help.
1) Mobile Reader link -
I can't locate this anything on the Windows Adobe Pro. -- Click the Highlight Existing Fields button on the purple document message bar.
I have done this. -- Disable the desktop Reader/Acrobat field highlighting preference by choosing Edit > Preferences. Select Forms and under Highlight Color deselect Show border hover color for fields.
2) The second link is an email thread with others describing the same problem I have with the latest version. I can get a document to open and populate in Adobe Acrobat after saving it to the cloud but when I transfer the file and open it from Adobe into Fill & Sign or open it from Fill & Sign, the fields still will not populate. Also, I noticed that Fill & Sign has no option open forms. These are forms that have been previously filled out and I need to review and sign them. Thank you.