My order has been processed - why can I not export PDF files

Report · Jun 17, 2014

Is this on-line service a scam?

Report · Jun 17, 2014

Hi RPartner,

I'm sorry that you're unable to convert your files. I would love to help figure out what's going on, but I need to know a bit more about the problem you're encountering.

Do you receive an error message? If so, please provide the exact error.
Are you repeatedly asked to purchase a subscription? If so, it could be that you just haven't logged in to the service yet.
Did you receive a verification email from Adobe, and follow the link in that email to verify your account?
Are you converting from within Reader or directly on the ExportPDF website?
What web browser are you using? (Please make sure that it's one of browsers listed here: http://www.adobe.com/acom/systemreqs/.)
How many files have you tried converting? Is the result the same with each?

Lots of questions, I know! But it will help us get to the bottom of the problem.

I look forward to hearing back from you.

Best,

Sara

Report · Jun 17, 2014

Sara,

It’s working now. It took a long time (hours) after the verification email before my Reader acknowledged the license. Not good for a web software subscription which should be nearly instant.

Regards,

Richard

Direct +1 (613) 520-7717

Mobile +1 (613) 799-1836

Report · Jun 17, 2014

Hi Richard,

I'm sorry that it took so long, but am glad that it's working now.

Please let us know if we can offer additional assistance.

Best,

Sara