• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

my pack was stolen after I paid for it online

New Here ,
Jul 27, 2017 Jul 27, 2017

Copy link to clipboard

Copied

I Paid for Adobe PDF pack online a month ago and when I called support, they informed me that the pack was stolen from my computer??? and now I have only the basic pack.

Views

258

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2017 Jul 28, 2017

Copy link to clipboard

Copied

Hi Shanec17792176,

Adobe PDF Pack has been stolen, what does it means? Is it not working correctly?

I have checked your account, and found an active subscription of Adobe PDF Pack registered to it.

Which you can also check after login into your Adobe account, Login on Adobe>Manage Account>Plans & Products

As PDF Pack is an online service which you can access online from any device.

https://cloud.acrobat.com/exportpdf

Also, you can install the desktop application Acrobat Reader DC and continue using it.

Adobe Acrobat Reader DC Install for all versions

You just need to "Sign In" with your Adobe ID under which you have the service registered.

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 30, 2017 Jul 30, 2017

Copy link to clipboard

Copied

How do I download the desktop version so I can work offline?

Sent from my iPhone

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 31, 2017 Jul 31, 2017

Copy link to clipboard

Copied

LATEST

The same link which has been shared above.

Though Adobe Acrobat Reader DC Install for all versions  you can download the Adobe Reader DC to access the same service.

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources