My password is correct and account current, so why has my conversion from PDF to word online stopped working?

[ainad65749515]

My password is correct and account current, so why has my conversion from PDF to word online stopped working?

[pwillener]

What exactly means "stopped working"?

Have you tried to Contact Customer Care ?

[topic moved to Document Cloud PDF Services forum]

[Amiable_contributors1587]

Are you trying to convert your files from the web (at https://cloud.acrobat.com/exportpdf) or from Adobe Reader? If the latter, what version of Adobe Reader are you using? ExportPDF no longer works with older versions of Reader; you might need to download (free!) the latest version at get.adobe.com/reader/.