/t5/adobe-acrobat-online-discussions/my-temporary-account-will-not-let-my-purchased-account-start-i-try-to-open-a-pdf-and-i-get-an-ad-to/td-p/6949723Mar 09, 2015
Mar 09, 2015
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My one month trial copy of Adobe Pro XI expired. I purchased Adobe Pro XI for a year. Now I cannot get to my purchased account because the ad to buy Adobe Pro appears on the screen and blocks it until I try to purchase and Adobe tells me that I have an account and can download it again?
/t5/adobe-acrobat-online-discussions/my-temporary-account-will-not-let-my-purchased-account-start-i-try-to-open-a-pdf-and-i-get-an-ad-to/m-p/6949724#M17116Mar 09, 2015
Mar 09, 2015
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Hi,
You need to sign-in with your Adobe ID and password. Please let me know that What is the exact prompt, you are getting on your screen after opening the Acrobat application?
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