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Need assistance to get this document signed. User completing signature and it's not transmitting as complete.

New Here ,
Jun 04, 2018 Jun 04, 2018

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Need assistance to get this document signed. User completing signature and it's not transmitting as complete.

User executing document electronically not processing. My user claims to have had signed doc and executing "complete" and it is not showing on my dashboard as executed and his signature does not appear.

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Adobe Employee ,
Jul 24, 2018 Jul 24, 2018

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Hi Stevend,

Sorry for the delay in response to your query.

Your account information says that, you are entitled to the Adobe PDF Pack subscription. How exactly you have sent the document for signature and how your users are signing the document? Are you using Adobe "Send for Signature" or any other application to Sign and send the document?

These are the steps you are referring to Send PDF documents for signature, Adobe Acrobat ?

Help us with detailed information, to understand the issue clearly.

Regards,

Akanchha

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