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Need Payment Receipts!

New Here ,
Oct 18, 2022 Oct 18, 2022

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I have chatted with support 3 times and wasted about an hour simply trying to access a payment receipt. The support has been abysmal and this request should be able to be resolved quickly. I know how to access the invoices in my account, but I need access to RECEIPTS to submit them to the billing team at our company. Receipts show the payment date and the card used. Receipts for my account charges used to be emailed to me monthly, and they stopped - nothing in my spam folders from Adobe either. This is a very simple best practice for any online business to provide payment receipts to customers, and it seems absurd that this request cannot be fulfilled in a timely manner by a company as large as Adobe. 

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New Here ,
Oct 19, 2022 Oct 19, 2022

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no entiendo bien que es todo esto ,podrian explicarme un poco porfabor?

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi RenuePT,

 

Thank you for reaching out, and sorry about the trouble.

 

I suggest you contact the billing team, as they have access to the account information.

We do not have access to the backend account settings. There is nothing much that can be done from our end.

You may contact the billing team on the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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