New password not accepted - why ?

[Junevy]

I had no record of a Useer name or password, then created new password for my email address, that was not accepted - said incorrect.  Could not go any further !

[H_Spector]

Hi,

I am sorry for the trouble with your log in.

Please let me know if you are Acrobat.com user or your subscription name such as ExportPDF or PDF Pack.   If you are a subscriber to those services please check your email address as we cannot find your current email address as a subscriber to those services.

Please let me know if you still have the same issue.

Thank you

Hisami