• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

No Internet Connection

New Here ,
Dec 21, 2018 Dec 21, 2018

Copy link to clipboard

Copied

After successfully logging into Adobe, I attempt to export a PDF for the purpose of converting to PowerPoint.  An error message immediately pops, "No internet connection."

We recently changed the enterprise firewall.  The IT manager believes we need to whitelist Adobe, or perhaps Adobe has changed its service providers.  Please return Adobe's URL and IP for the document conversion capability.

[Personal contact info removed - Mod]

Thank you!

LS

Views

288

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 24, 2018 Dec 24, 2018

Hi LS,

As per the issue description mentioned above, you are getting no internet connection error when trying to export a pdf, is that correct?

Refer to the following help document for whitelisting ports and addresses:

Adobe Creative Cloud Network Endpoints

Thanks,

Shivam

Likes

Translate

Translate
Adobe Employee ,
Dec 24, 2018 Dec 24, 2018

Copy link to clipboard

Copied

LATEST

Hi LS,

As per the issue description mentioned above, you are getting no internet connection error when trying to export a pdf, is that correct?

Refer to the following help document for whitelisting ports and addresses:

Adobe Creative Cloud Network Endpoints

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources