No Internet Connection

[lauras1910498]

After successfully logging into Adobe, I attempt to export a PDF for the purpose of converting to PowerPoint.  An error message immediately pops, "No internet connection."

We recently changed the enterprise firewall.  The IT manager believes we need to whitelist Adobe, or perhaps Adobe has changed its service providers.  Please return Adobe's URL and IP for the document conversion capability.

[Personal contact info removed - Mod]

Thank you!

LS

[Adorobat · Accepted solution]

Hi LS,

As per the issue description mentioned above, you are getting no internet connection error when trying to export a pdf, is that correct?

Refer to the following help document for whitelisting ports and addresses:

Adobe Creative Cloud Network Endpoints

Thanks,

Shivam