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No Internet Connection?

New Here ,
Nov 13, 2017 Nov 13, 2017

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I have a current account, and just paid for services for the export program, however, it says no internet is found.  I have internet- please help.

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Adobe Employee , Nov 14, 2017 Nov 14, 2017

Hello Heatherr,

We apologize for the inconvinience caused, as per the description above you are not able to use the Adobe ExportPDF service as getting "No Internet Connection Found" error, Is that correct?

To resolve the connectivity issue, please refer and try the troubleshooting steps from the following KB doc Resolve connection errors with Adobe Creative Cloud and Creative Suite applications  Link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

You may also ref

...

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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Hello Heatherr,

We apologize for the inconvinience caused, as per the description above you are not able to use the Adobe ExportPDF service as getting "No Internet Connection Found" error, Is that correct?

To resolve the connectivity issue, please refer and try the troubleshooting steps from the following KB doc Resolve connection errors with Adobe Creative Cloud and Creative Suite applications  Link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...  Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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