no longer works in firefox

[lynettec-2mB9CQ]

why does my Adobe acrobat no longer work in firefox?

[Sara_Forsberg]

Hi lynettec,

When you say Acrobat doesn't work in Firefox, do you mean that you can't view PDF files in the Firefox browser? If so, please see View PDF files in Firefox without downloading them | Firefox Help

If you're referring to the Acrobat online services, they are supported in Firefox, so I'd would need a little more information about what's happening to get to the bottom of the problem.

Best,

Sara

[lynettec-2mB9CQ]

The online adobe acrobat will no longer combine files. It just says there

is an error. it does work in internet explorer..

On Mon, Sep 8, 2014 at 9:31 AM, Sara.Forsberg <forums_noreply@adobe.com>

[Sara_Forsberg]

Hi Lynette,

Please clear the browser cache and try again. Firefox is definitely supported, and if you can combine the same set of files when you use Adobe PDF Pack in Internet Explorer, it sounds like you're running into a browser issue. What version of Firefox do you have?

Best,

Sara

[lynettec-2mB9CQ]

I have cleared browser cache-still does not work. I even tried

uninstalling firefox and re-installing still does not work.. Any ideas?? It

does work for me in Internet Explorer, but I prefer working in firefox.

Hope you can help me get it back. Thanks.

On Mon, Sep 8, 2014 at 1:44 PM, Sara.Forsberg <forums_noreply@adobe.com>

[Sara_Forsberg]

Hi Lynette,

Are you able to combine the same files in IE that you're trying to combine in Firefox? What is the specific error that you get in Firefox? Is it possible that one or more of the files that you're trying to combine is either an unsupported format, or could be damaged?

Best,

Sara

[lynettec-2mB9CQ]

It works perfectly in ie just like it used to work in Firefox ...each file

says error and will not go any further...I tried using same files that

successful combined in ie.... It has to be some setting but even uninstall

did not help tried deleting all history cache etc.. Help!

On Tuesday, September 9, 2014, Sara.Forsberg <forums_noreply@adobe.com>

[lynettec-2mB9CQ]

Attached is screen shot of what I get in firefox

The second is screen shot from internet explorer.

These are the same files, they work in ie but not firefox.

Help!

On Tue, Sep 9, 2014 at 12:59 PM, Sara.Forsberg <forums_noreply@adobe.com>

[pwillener]

You cannot attach screenshots to email replies; you need to go to the forum, sign in, then add a reply to your topic https://forums.adobe.com/thread/1568688 and use the editor's camera icon to insert screenshots.