No Means No Adobe

[donc33247835]

Adobe's service is horrible. I signed up for their PDF export to help a friend w a resume and have been trying to cancel the subscription ever since, FOR THE PAST TWO YEARS. I was billed last April, i cancelled the service after i somehow miraculously reached a phone agent. I also disputed the charge with my CC company. Sure enough the authorization is on there again today. And sure enough, no phone support available - not that it did any good last time.

[Sara_Forsberg]

Hi donc33247835,

I'm here to help! Would you like me to cancel that ExportPDF subscription? Let me know, and I'll take care of it lickety-split.

You can also do it yourself using these instructions: Cancel your membership or subscription | Acrobat, Acrobat.com online services.

And, you can find phone and chat support options here: Contact Customer Care

If you'd like me to take care of it though, let me know!

Best,

Sara

[lawrencee6145208]

I am getting copies of everyone's problems in several languages. I have

complained about this before but my problem continues. I want to cancel

my subscription with Adobe.Can you do that for me lickety-split.

Laurie Erwin

Toronto

[Sara_Forsberg]

Hi Laurie,

Consider it done. I've canceled your subscription, and processed a refund. If you'd like to stop receiving emails from the forums, please change your notification preferences by clicking your avatar at the top of the forums (the person icon) and clicking Preferences. You'll want to turn off all Email Notification options.

Best,

Sara

[lawrencee6145208]

Sara,

Thank you for canceling my subscription. Since the subscription is

cancelled do I need to worry about all those messages I am receiving and

DO NOT WANT? Tell me I need not worry because I have not been able to

follow your directions for eliminating them. For starters, I do not know

what an avatar is. My dictionary says it is a Hindu God.

Laurie

[Sara_Forsberg]

Hi Laurie,

To stop receiving notifications from these forums, do the following:

1. Click the icon with the person (to the left of the pencil icon) at the top of the forums:
2. Click Preferences from the pop-up menu.
3. Click the Off button for each of the Email Preferences.

Best,

Sara

[carolm31076458]

You have the wrong person--I don't know where you got my name or email.  I haven't a clue as to do with your issue.  Contact Adobe directly.  Good Luck.

Carol

[donc33247835]

I cancelled the service on Mon 4-13. I requested that it be cancelled without renew last April when that renewal was reversed. I would like to be refunded, if not amicably then I intend to dispute the charge.

Sent from Yahoo Mail on Android

[Sara_Forsberg]

Hi donc,

I've processed a refund for your canceled subscription.

Please let us know if you have additional questions.

Best,

Sara

[donc33247835]

Thank you Sara.

Sent from Yahoo Mail on Android

[Sara_Forsberg]

You're quite welcome. Please let us know if there's anything else we can do for you.

Best,

Sara