no menu bar when opening Adobe Professional X

[dixkim]

Everytime I open Adobe Pro X there is no menu bar

[Sara_Forsberg]

Hi dixkim,

We've seen this issue occur when Kaspersky anti-virus is installed on the same computer. There is a Kaspersky patch that resolves the issue (version 2015 15.0.1.415).

If you don't have Kaspersky installed let us know, and we'll take it from there.

Best,

Sara

[dixkim]

No that is not the anti-virus we are running.

[Sara_Forsberg]

OK, then! There are a number of other possible solutions listed in this thread: Case of the disappearing Acrobat X Pro Toolbars, including simply pressing F8 to make the menu bar reappear, and setting various preferences. Are you on Mac OS or Windows, and what version?

Please let us know how it goes.

Best,

Sara

[dixkim]

Windows 7