Not able to access ExportPDF site after login, only getting critical error.

[joshuac36395822]

I have tried logging in on multiple computers and browsers. After I log in - I am getting the following error:

How can I fix this?

[AnandSri · Accepted solution]

Hello joshuac36395822

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier" while accessing the service of Adobe ExportPDF, Is that correct?

Please try to access the services through the URL https://cloud/acrobat.com on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Please try to log in from another network environment or use your cell phone hotspot or any guest wired/wireless network. As Some users had the similar issue and it was due to the firewall/security setting that was blocking our site.

I have also sent you a private message with more instructions, please check your email inbox.

Let us know how it goes.

Regards,

Anand Sri.