• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Not able to access ExportPDF site after login, only getting critical error.

New Here ,
Jan 13, 2018 Jan 13, 2018

Copy link to clipboard

Copied

I have tried logging in on multiple computers and browsers. After I log in - I am getting the following error:

How can I fix this?

Views

180

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 15, 2018 Jan 15, 2018

Hello joshuac36395822

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier" while accessing the service of Adobe ExportPDF, Is that correct?

Please try to access the services through the URL https://cloud/acrobat.com on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Please try to log in from another network environment or use your cell phone hotspot or any

...

Likes

Translate

Translate
Adobe Employee ,
Jan 15, 2018 Jan 15, 2018

Copy link to clipboard

Copied

LATEST

Hello joshuac36395822

We apologize for the inconvenience caused, as per the description above, you are getting an error message "unable to fetch base_uris from files tier" while accessing the service of Adobe ExportPDF, Is that correct?

Please try to access the services through the URL https://cloud/acrobat.com on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Please try to log in from another network environment or use your cell phone hotspot or any guest wired/wireless network. As Some users had the similar issue and it was due to the firewall/security setting that was blocking our site.

I have also sent you a private message with more instructions, please check your email inbox.

Let us know how it goes.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources