Not able to add comments to PDF online

[manuelm12469643]

Al colocar comentarios no permite publicarlos, como se puede solucionar

[Meenakshi Negi]

Hi manuelm12469643,

Thank you for reaching out, and Sorry about the trouble caused.

Please confirm if the issue occurs with a particular file. Try adding comments on an alternate file and check if you get the error.

Also, try reopening the PDF on which the issue occurs and check if you still get the error message.

Do you get the error only on the Acrobat web?

Thanks,

Meenakshi

[manuelm12469643]

Buen dia
Esto ocurre en varios archivos, estaban funcionando bien, pero otro usuario
quiere colocar comentarios y sale ese error, se aprobado en
diferentes dispositivos y continúa el error

Manuel E. Medina Maldonado

Coordinador Diagramación

Ediloja Digital | Ediloja Cía. Ltda.
07 2 611 418
manuel1.medina@ediloja.com.ec
www.ediloja.com.ec
San Cayetano Alto, calle Paris

[Meenakshi Negi]

Hi manuelm12469643,

Could you please confirm how the file was shared? Did you use the Acrobat desktop application or the Acrobat Online account? 

To test, try to reshare the file once and check if you can add the comment afterward. 

Thanks,

Meenakshi