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not being able to sign my documents

New Here ,
May 07, 2021 May 07, 2021

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I reinstalled my OS now it is showing my plan has expired but my plan was 1 time paid and then lifetime free. I need to digital sign my documents in adobe acrobat xi pro. 

 

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Community Expert ,
May 07, 2021 May 07, 2021

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What's your OS? What did you install? Do you still have the installer for Acrobat XI Pro?

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New Here ,
May 07, 2021 May 07, 2021

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My OS is Windows 10. My OS was corrupted therefore, needed to install it again. I am having Adobe Acrobat xi pro with setup and serial key as i have purchased it.

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Community Expert ,
May 07, 2021 May 07, 2021

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Acrobat XI is an old and unsupported version, and is getting less and less compatible with Windows 10 with each new update of the latter. To increase the chances of it to work properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

And XI didn't have a subscription license model, so if you're getting reports about issues with your plan then you've installed the wrong product.

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New Here ,
May 08, 2021 May 08, 2021

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but it was working till the time i didnt changed my os version. i have paid for it. so you guys should provide me a solution to update it and continue with my signing process.

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New Here ,
May 08, 2021 May 08, 2021

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i have never used it in windows 7 it was always used in windows 10 and it was a purchased software so provide me the solution asap as it is urgent

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Community Expert ,
May 08, 2021 May 08, 2021

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What's your current OS? And as I said, Acrobat XI is unsupported. There will be no further updates for it. If the latest version of it doesn't work, you're out of luck, basically.

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New Here ,
May 08, 2021 May 08, 2021

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Sorry to say but it was working in windows 10 and my current os is also windows 10. if u people wont be able to find me a solution and i shall be going to the consumer court as you people are not up to your word so we will get you there, hence the problem will be now generated for you people.

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Community Expert ,
May 08, 2021 May 08, 2021

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I don't work for Adobe, but they would tell you the same thing.

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Community Expert ,
May 07, 2021 May 07, 2021

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You can sign documents with the free Acrobat Reader DC.

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