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Not getting Export button in Adobe Reader DC || Adobe ExportPDF

New Here ,
Mar 21, 2018 Mar 21, 2018

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I have a subscription that expires on december for Adobe Export PDF but when I open the adobe acrobat reader DC I can't find the option to export pdf files, please some help

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Adobe Employee , Mar 21, 2018 Mar 21, 2018

Hello Fishelg,

We apologize for the inconvenience caused, as per the description above, you are not getting the ExportPDF option in Adobe Reader DC, is that correct?

The record shows that you are subscribed to Adobe ExportPDF subscription on your current Adobe ID, try exporting the PDF file using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

In Adobe Reader DC, sign out and sign back in using your current Adobe ID, and c

...

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LEGEND ,
Mar 21, 2018 Mar 21, 2018

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Should be an Export button in the right hand side.

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Adobe Employee ,
Mar 21, 2018 Mar 21, 2018

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Hello Fishelg,

We apologize for the inconvenience caused, as per the description above, you are not getting the ExportPDF option in Adobe Reader DC, is that correct?

The record shows that you are subscribed to Adobe ExportPDF subscription on your current Adobe ID, try exporting the PDF file using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

In Adobe Reader DC, sign out and sign back in using your current Adobe ID, and check for any pending updates of Adobe Reader from help>check for updates, install the updates and reboot the machine and see if this brings any difference.

If the issue still persists in Adobe Reader DC, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader back from Adobe - Adobe Acrobat Reader DC Distribution Sign in with your Adobe ID and password.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Mar 21, 2018 Mar 21, 2018

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Thanks!!! It worked

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Adobe Employee ,
Mar 21, 2018 Mar 21, 2018

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Great! Good to hear that it's working now. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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