One of my files is no longer opening up. Can you please help me with this? It has all my notes for a course!

[Sohaib H]

I need these files for an exam. Please help!

[Sara_Forsberg]

Hi Sohaib,

I would love to help! Can you please tell me what happens when you try to open the file? Is a PDF file? And where are you trying to open it? If you get an error message, please let me know what it is, so we can get to the bottom of the problem.

Best,

Sara

[Sohaib H]

Hi Sara,

It says this is no longer a PDF format. I'm trying to open it in adobe

reader. It shows up on Acrobat.com, but I can't really scroll through the

PDF and when I try to download it from there, it doesn't show as a PDF file

any more.

Thank you so much for the rapid response!

Best,

Sohaib

On Monday, September 8, 2014, Sara.Forsberg <forums_noreply@adobe.com>

[Sohaib H]

Hi Sara,

I used the send link option and reopened it and then redownloaded it. It

seems to be working in this version. I don't know why the original file

stopped working though

Best,

Sohaib

On Mon, Sep 8, 2014 at 10:40 AM, Sohaib Hashmi <sohaib.k.hashmi@gmail.com>

[Sara_Forsberg]

I'm not sure why the original one stopped working either! But, I'm glad to hear that you're up and running. If the problem reappears, please let us know. I'd love to take a closer look at one of those files!

Best,

Sara

[Sohaib H]

Thanks Sara!

On Mon, Sep 8, 2014 at 2:24 PM, Sara.Forsberg <forums_noreply@adobe.com>