Page Extraction Setting Causing Page Orientation Failure in Kofax

[Allison Hetrick]

My company uses Kofax and they advised that the Page Extraction setting in the PDFs being scanned into the system (Kofax) is causing page orientation failures. The recommended fix was to change the Page Extraction setting to "Allowed".

When viewing the PDF in Reader, the setting shows as "Not Allowed".

When viewing the same PDF in Adobe Acrobat Pro DC, the setting shows as "Allowed".

Why is this happening? How can I make it so that Reader shows "Allowed"?

[Bernd Alheit]

Acrobat Reader can't extract pages.

[Meenakshi Negi]

Hi Allison26115775a6xp,

Thank you for reaching out, and sorry about the delay in response.

Please share the complete workflow you do and the steps to see the settings.

Would like to inform you Acrobat Reader is free software, and as Bernd Alheit mentioned above, it does not have the option to extract pages.  

It would be helpful if you could share the screen recording or the screenshots for a better understanding.

Thanks,

Meenakshi