My company uses Kofax and they advised that the Page Extraction setting in the PDFs being scanned into the system (Kofax) is causing page orientation failures. The recommended fix was to change the Page Extraction setting to "Allowed".
When viewing the PDF in Reader, the setting shows as "Not Allowed".
When viewing the same PDF in Adobe Acrobat Pro DC, the setting shows as "Allowed".
Why is this happening? How can I make it so that Reader shows "Allowed"?