paid for my account and can't convert from PDF to word

[Geoffy_Boy]

Do I need to pay addittional money for this ?

[H_Spector]

Hi,

We could not find your subscription with your email address.  Please share your Order number  or another email address with us.

Thank you.

Hisami

[Geoffy_Boy]

Hi Hisami,

Please find attached file

Regards Geoff

[Geoffy_Boy · Accepted solution]

Hi its been one year and i still cant convert from PDF to word and i don't need to any more, but i have been charged $23.88 again this is my bank statement details

ADOBE SYSTEMS SOF,044-207-3650  

My order number was 281076816 please refund the last payment from 11-2-2015 as i did not approve it and stop my subscription

Thank you  Geoff Baker