Paid for subscription, file converted pretty well online but lost some formatting when downloading

[farb]

Paid for subscription. File converted pretty well online but lost some formatting when downloading. How do I retain the online changes?

[Sara_Forsberg]

Hi farb,

Are you converting to or from PDF? In either case, the file should not have changed as you downloaded it. Can you please tell me a bit more about the file, the process that you're using, and the differences that you're seeing in the preview vs. the downloaded file?

Best,

Sara

[farb]

Converting from PDF to word.docx

Everything converted but page numbers do not appear at the top of all of the pages. Also, there is a small figure in the header beside the page number that did not appear after download.

Thanks,

Neil