PDF Export Access Problem

[shawnj28309714]

I have a pdf export plan and am signed in to my account - still getting connected to the purchase option page for a plan.  This started two weeks ago out of the blue.  Plan is annual through 2019.

[AkanchhaS · Accepted solution]

Hi Shawnj,

Yes, you are correct that you have an active subscription of Export PDF registered to your account.

Try the following steps to see what exactly causing problem here-

1- "Sign Out" from the application and “Sign In” using the email (Adobe ID) under which you have subscription registered.

2- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

3- You may check with the online once https://cloud.acrobat.com/exportpdf

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha