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pdf export app download on new Mac Book Pro

New Here ,
Aug 02, 2017 Aug 02, 2017

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I have changed my laptop and want to download the pdf export app; in spite of beging logged in it tells me to buy; when clicking on buy it tells me you have already bought the product and cannot buy it twice - what can I do?

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Adobe Employee ,
Aug 02, 2017 Aug 02, 2017

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Hi ursulas11441268,

According to our record your subscription status is cancelling stage.  Please review your account status.

1. Login at https://cloud.acrobat.com with your Adobe ID and password

2. Select "My Information" at right top corner menu

3. Enter your password again

4. Select "Plans & Products" tab

Please review your credit card status from "Edit payment details" link.

Please let me know if you have any questions.

Thank you.

Hisami

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New Here ,
Aug 03, 2017 Aug 03, 2017

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Dear Hisami,

The cancelling stage is yet another year away. And I only cancelled because I was so upset how difficult or impossible it is to do the download of the app on my new laptop whilst paying a lot more than other solutions.

Can you please help me, it has nothing to do with the fact that I do not want to continue beyond June 2018 - at least for now.

Best regards

Ursula

[Moderator: Personal information removed]

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