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PDF Export fail Unsupported File

New Here ,
Nov 20, 2018 Nov 20, 2018

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I have a PDF file from my bank.

I want to convert it to excel or doc or rtf.   All options fail.  Why does this happen?

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Adobe Employee ,
Nov 21, 2018 Nov 21, 2018

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Hi John,

Sorry to hear about the trouble.

The PDF file you are working with is it the only file that's giving error while converting? Or all the files are failing during conversion?

There are couple of possibilities of not being able to convert the PDF to other format-

  • The PDF might be secured and restricted to make any further changes- Open PDF file (bank statement)>right click "Document properties"> Security> Changing the Document or Page Extraction "Allowed"
  • Check the conversion online via Document Cloud web  Adobe Document Cloud and see if that makes a difference.

We would be looking forward for an update from you.

Regards,

Akanchha

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