• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF export not connected to paid account

New Here ,
Mar 19, 2018 Mar 19, 2018

Copy link to clipboard

Copied

I have a paid PDF Export subscription and whenever I export to Word or Excel, the application doesn't recognize I have a paid subscription and I search forever to find my last web page log in that got me to the conversion service I've paid for.

How do I connect directly from Adobe Reader? I'm signed in and it shows I have an account.

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 19, 2018 Mar 19, 2018

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2018 Apr 19, 2018

Copy link to clipboard

Copied

LATEST

Hi Vanleigha,

Sorry for the delayed response.

Are you still facing this issue? If yes, please try following troubleshooting steps:

1- Check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

You can also export pdf in a web browser at this link: https://cloud.acrobat.com/exportpdf

2- Also check if you are using the same email address under which you have bought the subscription for Export PDF.

You may visit this link for more info on: Getting Started with ExportPDF

Let us know if you need any help.

Shivam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources