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Pdf not converting to word and crashing

New Here ,
Nov 17, 2020 Nov 17, 2020

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When I convert a pdf to word it now automatically defaults to arial font or crashes. I use pdf to word for mail merging and it was working fine for months, but for the past week none of the pdfs I converted to word had the correct fonts. The fonts are installed on my pc, so I don't understand what the issue is. Does anyone know how to stop converted documents defaulting to arial font? 

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