PDF Pack Subscription no longer recognized?

[Harris7072]

After pdf'ing one excel file, a banner comes up telling me to subscribe to PDF pack or wait 24 hours to pdf another document. But I have an active subscription to pdf pack already.

45 minutes on a chat with support did not resolve this issue.

[AkanchhaS]

Hi Harris,

Looking at the description given above, it seems that you are getting subscribe to PDF Pack while converting excel to .pdf format? However, you are already a subscriber of PDF Pack service.

Are you trying the conversion online via DC web interface  Adobe Document Cloud  or using Adobe Reader DC desktop application?

Try the following-

1- Go to web Adobe Document Cloud  and Sign In with Adobe ID and password. Try creating PDF here and check if you get the same error.

2- If this works, and desktop application Adobe Reader is giving error then Sign Out and Sign In here too.

Let us know the result.

Thanks,

Akanchha

[Harris7072]

Thanks for the suggestion, but I've been using the web-based Document Cloud version all along. The problem continues--even though I have an active PDF Pack subscription, I can pdf one document, then when I try to do a second one, a banner ad comes up telling me to subscribe to PDF Pack or wait 24 hours to pdf another document.

[AkanchhaS]

Harris7072 sorry for the delay in response to your previous message.

Your PDF Pack's status under Adobe account now shows Suspended, because of a renewal due in June 2019. However, the reason for initial issue might be web browser cookies or sync-up with your Adobe account.

If you wish to continue with the service, then probably you need to renew the contract.

Thanks,

Akanchha