PDF to Word export problem

[danielr82520648]

PDF to Word export was working fine until I accepted Norton request to add its latest extensions to Safari. Now I can't upload PDFs to Adobe PDF services without getting Error code 400. Can someone help me disable/remove the Norton extensions in hope this will resolve the problem (which is same in Chrome). Thanks.

[AnandSri · Accepted solution]

Hello Danielr,

As per the description above, you are not able to upload PDF files on Adobe PDF services due to the Norton Extension in the browser, Is that correct?

I have shared steps with you via Private message, please check your email inbox.

You may try to use the Adobe ExportPDF service through the URL https://cloud.acrobat.com/exportpdf  and you can also use the service through the free Desktop version of Adobe Reader, to download the Reader, you can use the URL Adobe - Adobe Acrobat Reader DC Distribution

For more troubleshooting steps, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...  Link: https://forums.adobe.com/docs/DOC-8841

Hope the steps shared in the private message helps.

Regards,

Anand Sri.

[danielr82520648]

Thanks, Anand.

This was helpful and it’s working again.

Best,

Daniel