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PDF uploaded to Document Cloud via PC does not show on iPad Fill & Sign

New Here ,
Oct 16, 2019 Oct 16, 2019

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I uploaded a PDF to the Document Cloud via the web portal on a PC.  That file does not show in Fill & Sign on an iPad, even after closing & re-opening the app.

Files uploaded to DC from the iPad show in the web portal.  I renamed a file via the web portal on the PC and the change was reflected on the iPad.  This should rule out connectivity issues and using wrong account.  Any other suggestions?
Thanks.

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LEGEND ,
Oct 18, 2019 Oct 18, 2019

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Have you signed out of your Adobe account in Adobe Fill and Sign and then sign back in?

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Adobe Employee ,
Oct 25, 2019 Oct 25, 2019

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Hey there!

 

Files uploaded to the Document Cloud storage are accessible through all the Adobe mobile and desktop applications, only when you have signed in into the app using same email address that was used on initially.

 

As suggested by expert, make sure you are logged in. If already did, then Sign Out from the Fill & Sign app and Sign back in. 

 

Let us know how it goes.

 

Thanks,

Akanchha 

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