pdf will not convert

[benn49904115]

I'm having an issue when I go to convert a PDF of a production report that is emailed to me daily. Typically I convert this document to an excel format, I've done it many times successfully, but for some reason for the past week it will not complete the task. I either get an error message saying something went wrong, or I get a spinning wheel that never finishes. Have any of you experienced this? How do I fix it?

[Adorobat · Accepted solution]

Hi Benn,

As per the issue description mentioned above you are facing issue when trying to export pdf, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Try exporting the PDF file through the URL: https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and check if that works. 

If you are using the freeware Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID and password, and check for any pending updates from help>check for updates. Reboot the machine after installing updates and try exporting the PDF file.

Also, have you tried with other PDF files to check if it's not a file specific issue?

Could you share the complete error message you are getting when trying to export pdf?

For more troubleshooting, you can refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam