please help!!!!!! i filled out a job application using adobe reader but i cannot send the file back via email because the file is protected with a lock. how do i unlock this file to send it?!!!!!!!!!

Report · Mar 15, 2015

Report · Mar 16, 2015

Hi kevinv1987,

It doesn't sound like the PDF was password protected (or Adobe Reader would prompt you for a password). Instead, it sounds like that file may be marked locked by your operating system. Are you on Mac OS or Windows? In either case, here are instructions for removing the lock icon from the file:

Remove the Lock Icon from a Folder in Windows 7 (check Microsoft's website if you have a different version of Windows)

On Mac OS, select the file in the Finder, and choose File > Get Info. Then, just deselect the Lock checkbox.

Please let us know how it goes.

Best,

Sara