please

Report · May 19, 2014

I don't need to go through 12 screens to aska simple question

yet another company who doesn't support their products by phone? really?

I am trying to install your product If I don't get some help im calling back to cancel it immeditally

Report · May 19, 2014

I jk234515247624y23 6,

I'm sorry you're running into trouble installing an Adobe product. I would love to help, but I need to know what you're installing, and what trouble you're running into. It could be that there's a simple solution that we can handle quickly here. Can you please let me know what product you're trying to install, (Windows or Mac OS), and the error you're getting, if any?

I look forward to hearing back from you.

Best,

Sara

Report · May 19, 2014

windows 7

Ive installed the Acrobat PDF pack. I also downloaded and installed the

"createPDF desktop tool"

I then edited the port on the printer with the gmail address and password

as shown

but when I print documents to this printer nothing seems to upload to the

web page.

I can be reached by phone also: 580-254-0012

-Jimmy

Report · May 20, 2014

Hi Jimmy,

There is an issue with CreatePDF Desktop printer on Windows 7 and SP1. If that's what you're running, please try the hot fix referenced in this document: Adobe CreatePDF Desktop Printer and Windows 7 SP1 | Acrobat.com

Please let me know how that goes.

Best,

Sara