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Problem opening a PDF

New Here ,
Oct 22, 2018 Oct 22, 2018

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Does Adobe Creative Cloud has an issue today...for some reason my Mac can not open any PDF Files - I keep getting this ( see screen shot   Can some one get back to me this afternoon ASAP to advise what your issue is -  This is affecting my work?   Thanks you 22-10-18 14.29.

Screenshot 2018-10-22 14.27.54.png

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Community Expert ,
Oct 22, 2018 Oct 22, 2018

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that's a local (to your computer) problem.  something about your acrobat is corrupt.

reset your preferences - :  https://forums.adobe.com/thread/1595848?start=0&tstart=0

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Community Expert ,
Oct 22, 2018 Oct 22, 2018

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Did you recently do any upgrades to your Mac system? It appears you are on Mojave.

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Community Expert ,
Oct 22, 2018 Oct 22, 2018

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Reinstall Acrobat.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

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Hi Steve,

Since you are working on Mac, then  we request you to please uninstall the Acrobat using cleaner tool once- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it again through Download and install Acrobat DC subscription.

Let us know if it makes a difference.

Regards,

Akanchha

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