Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

problem with mobile link.

New Here ,
Feb 10, 2015 Feb 10, 2015

I use my acrobat account on my tablet and my lap top, and I have been using both platforms interchangeably, without a problem.  Recently, my app on my tablet won't let me see my folders or new documents that I've uploaded to my account. When I log in on my lap top, everything looks normal. I deleted the app and reinstalled it on my tablet, but am still having the same issue.

351
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 10, 2015 Feb 10, 2015

What operating system do you have on that tablet?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 11, 2015 Feb 11, 2015

I'm running Android Version 4.4.2

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 11, 2015 Feb 11, 2015

Sorry, I forgot to ask: the app you are using, is that Adobe Reader?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 12, 2015 Feb 12, 2015

Yes, it's Adobe Reader (version 11.7.2)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2015 Feb 14, 2015
LATEST

Update:  As I said before, when I go to the cloud.acrobat.com website, I see all of my folders in order and all of my files are there. So, I just tried to bypass the app on my tablet by going to the mobile cloud.acrobat.com website via chrome, and none of my folders are there, and many of my files are missing - just like the app.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines