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Problem with sending out a document.

New Here ,
Oct 24, 2018 Oct 24, 2018

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Recently renewed my subscription for Adobe Export PDF and trouble shooting with a representative from Adobe, still getting an error message (Unable to Send Message) when trying to email a pdf document.  Went through the process of signing in and out and checking the firewall and still the error message comes up saying  "Your message was unable to be sent.  Please check your network connectivity and try to send again. (Error: 5.20 rTnT1y0035NN3FG01TnTBA Message identified as SPAM - Please visit http://charter.com/postmaster E5110)  

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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Hi Peterr,

We apologize for the delay in response to your query.

You have mentioned about receiving error message "Unable to Send Message" while emailing a PDF file. Emailing the PDF file has nothing to do with the Export PDF subscription you have purchased.

"Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents."

If you are sending the PDF using the Email option available within the desktop application and receiving the error, then you may try the troubleshooting steps suggested below -

  • Check with a different file it might be an issue with the PDF you are working with.
  • Update your desktop application to the latest version Adobe Reader DC>Help>Check for update.

         DC Release Notes — Release Notes for Acrobat DC Products 

  • Since its an network error, then you may turn the internet security software off for a while and check back.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

Regards,

Akanchha

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