Problem

[Guest]

I canceled my order and it said that i would get a refound.. But i haven't gotten it!

[AnandSri · Accepted solution]

Hi there!

We're sorry for the trouble, the subscription of Creative Cloud all apps Individual membership is canceled and the amount is refunded in the same account/card which was used during the purchase of the subscription.

The refund is processed and it may take 2-3 business days to reflect on the card/bank statement. You may contact the bank to check about any amount credited from Adobe. 

You may also refer to the help article for more information https://helpx.adobe.com/in/manage-account/using/cancel-creative-cloud-subscription.html

Let us know if you experience any issue.

Thanks for your time and patience.

Regards,

Anand Sri.