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Guest
Sep 20, 2019 Sep 20, 2019

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I canceled my order and it said that i would get a refound.. But i haven't gotten it!

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correct answers 1 Correct answer

Adobe Employee , Sep 23, 2019 Sep 23, 2019

Hi there!

 

We're sorry for the trouble, the subscription of Creative Cloud all apps Individual membership is canceled and the amount is refunded in the same account/card which was used during the purchase of the subscription.

 

The refund is processed and it may take 2-3 business days to reflect on the card/bank statement. You may contact the bank to check about any amount credited from Adobe. 

You may also refer to the help article for more information https://helpx.adobe.com/in/manage-account/using/cancel-creative-cloud-subscription.html

...

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Hi there!

 

We're sorry for the trouble, the subscription of Creative Cloud all apps Individual membership is canceled and the amount is refunded in the same account/card which was used during the purchase of the subscription.

 

The refund is processed and it may take 2-3 business days to reflect on the card/bank statement. You may contact the bank to check about any amount credited from Adobe. 

You may also refer to the help article for more information https://helpx.adobe.com/in/manage-account/using/cancel-creative-cloud-subscription.html

 

Let us know if you experience any issue.

 

Thanks for your time and patience.

 

Regards,

Anand Sri.

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