purchased pdf converter still asking me to pay will not convert file correc

[royboymargie]

I have [aid for full year of conversion paid to MSoffice word excel,  Still asking me to sign up and pay will not convert pdf to word correctly. Please explain and correct.

[Sara_Forsberg]

Hi royboymargie,

It sounds like you just haven't logged in to the service yet. From the ExportPDF website, click Sign in at the upper-right corner, and log in to the service with your Adobe ID credentials. Now, when you click ExportPDF, you'll be prompted to select PDF files to export, instead of being asked to subscribe.

Please let us know how it goes.

Best,

Sara