purchased the prepaid year export pdf and have not been able to access the program. I show I am logged in but that is all. it tells me all I have is Free download

[margaretz4584795]

purchased the prepaid year  export pdf and have not been able to access the program itself  even though i showed logged on

[Test Screen Name]

What is the "program itself" that you can't access: what is the exact name of what you can't run, in full please?