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purchased the prepaid year export pdf and have not been able to access the program. I show I am logged in but that is all. it tells me all I have is Free download

New Here ,
May 04, 2018 May 04, 2018

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purchased the prepaid year  export pdf and have not been able to access the program itself  even though i showed logged on

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LEGEND ,
May 05, 2018 May 05, 2018

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What is the "program itself" that you can't access: what is the exact name of what you can't run, in full please?

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