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Purchased wrong subsciption by accident and would like a refund so can purchase the correct one

New Here ,
Sep 07, 2017 Sep 07, 2017

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I just purchased the Monthly Adobe PDF Pack, and realized I actually need to purchase the Acrobat Standard DC subscription (month-to-month)‎ instead. Could I get a refund so I can purchase the other option?

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Adobe Employee , Sep 08, 2017 Sep 08, 2017

HI Marijaz,

As per the description above, you want to cancel the Adobe PDFPack service, and want to get a refund, so that can purchase the correct Adobe Subscription, Is that correct?

For the cancellation, refer to the following link: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You may have to contact the support team for the cancellation/refund/new purchase: Contact Customer Care

Sign in with your Adobe ID and password to contact the support team.

Hope this

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Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

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HI Marijaz,

As per the description above, you want to cancel the Adobe PDFPack service, and want to get a refund, so that can purchase the correct Adobe Subscription, Is that correct?

For the cancellation, refer to the following link: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You may have to contact the support team for the cancellation/refund/new purchase: Contact Customer Care

Sign in with your Adobe ID and password to contact the support team.

Hope this helps.

Regards,

Anand Sri.

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