"An error has occurred while Signing In"

[heatherm85845220]

And this is the only customer support offered - a forum page?!?!?!?

I bought the PDF converter to convert PDFs to Word docs, but when I am in a PDF it will not allow me to sign in, and only gives me error messages. I need a refund on this service. It will not do what I am paying for because it will not allow for me to sign in. Please how can i have a discontinuation of the service processed and receive a refund.

[John T Smith]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

[heatherm85845220]

I put in the correct email and password and it only says:

"An error occurred while signing in"

I can't access the service I am paying for. And have no way to call someone to fix it.

[AkanchhaS]

Hi Heather,

The error message shared above appears because of the web browser you are working on. As suggested in the help document here Error Message : "An error occurred while signing in"  please try updating the IE to the latest version or use a different one.

To start using the subscription, you may follow the steps suggested-

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

[mandraff]

I am a different customer.

I am having the same problem (using Google).

when I try to access Adobe Services (monthly subscriber), it shows an "Error (something about cannot access tiered files).

I have tried all day so far.  it seems similar to the other problems people are having.

I access this every couple days (sometimes multiple times per day).

I think this is the first problem I have had all year.

J. Rice

[mandraff]

By the way, it does allow me to log-in.

It will not convert over to services.

I also tried IE,

J. Rice