"An error occurred" popup massage when viewing a pdf file

[TamirB]

Hi

I have a problem in a Citrix environment

I have Adobe Reder ver: 2022.00.20310 runing on Server 2012 R2

and I have problem that users that open pdf docs by iexplore.exe the files open but at least one or two times a day they get a popup massage that say "An error occurred" and when you clcik OK the IE window clsoe with the pdf. and as this pdf file is open from a web app that run in the IE this apps also collapse.

so this error kill my citrix session

I hvae tried to look on the logs of the server but there is no entry on that error and i can't also find any info online. 

[Meenakshi Negi]

Hi TamirB,

Thank you for reaching out.

As mentioned, you open PDF from a web app. Please let us know how you are opening PDF. 

Did you check if the issue occurs only with the PDFs opening from that web page?

It would be helpful if you could share the screen recording of the complete workflow.

Thanks,

Meenakshi 

[TamirB]

we have a webapp that show the pdf files and the user open it by click on the pdf file 

as this is a hospital and the app is in Hebrew so i can't upload a video as for regulation in the on the hospital

The app name is Chameleon and all the hospitals in Israel use it.

it only happend with pdf and as we use Adobe the error is on the Adobe product