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"An error occurred while trying to access the service" when trying to export pdf.

New Here ,
Mar 28, 2018 Mar 28, 2018

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Why do I keep getting a error message "An error occurred while trying to eccess the service"? I am trying to convert a .PDF file to a Microsoft Word .DOCX file.

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Adobe Employee , Mar 29, 2018 Mar 29, 2018

Hello Jefferym,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file to Word as getting an error message, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID, try converting the PDF through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the freeware A

...

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Adobe Employee ,
Mar 29, 2018 Mar 29, 2018

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Hello Jefferym,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file to Word as getting an error message, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID, try converting the PDF through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.


Regards,Anand Sri.

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