Hello Analiar,
We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file as the convert buttons are not highlighted, Is that correct?
The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.
If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.
For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...
Let us know how it goes and share your findings.
Regards,
Anand Sri.
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