"Open in Adobe Acrobat" option does not always appear when opening PDF in Web Browser

[Gino5E7B]

Our company uses SharePoint Online for certain .pdf forms. The issue seems to be intermittent, but when some of our users open a pdf, it will open in SharePoint online, but there is no "Open" button at the top right to "Open in Acrobat". It will work sometimes and then other times the button will not display at all. 

We are trying to figure out how this functionality works. Is there something that needs to be enabled to make the "Open" button appear consistantly? We have reviewed the Internet options in Adobe preferences, Web Browser pop up settings, Web browser Adobe extension settings, etc. All settings are enabled to allow for Adobe pdf's, but the "Open" button is still not displaying consistantly. 

[Mirko5EF3]

Actually we have the same issue. Did u found a solution for this?

Best regards,

Mirko

[Meenakshi Negi]

Hi Mirko5EF3,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if you get the option in the list that opens when you right-click the PDF in Sharepoint. Check if the option appears. 

It would be helpful if you could share a screenshot of how the option appears on your end. Also, let us know how the application was installed. Ensure that all applications are updated.

Thanks,

Meenakshi

[Mirko5EF3]

Hello Meenakshi,

I soved this issue by contacting Microsoft for troubleshooting. 

"Open in Adobe acrobat" option requires both SharePoint & OneDrive to be provisioned for a user in the tenant.

Azure AD as it doesn't support pagination with indirect assignments (via groups). The workaround is to directly assign "Adobe Acrobat for Sharepoint" to the users.

Best regards,

Mirko