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"Open in Adobe Acrobat" option does not always appear when opening PDF in Web Browser

New Here ,
Jul 26, 2024 Jul 26, 2024

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Our company uses SharePoint Online for certain .pdf forms. The issue seems to be intermittent, but when some of our users open a pdf, it will open in SharePoint online, but there is no "Open" button at the top right to "Open in Acrobat". It will work sometimes and then other times the button will not display at all. 

 

We are trying to figure out how this functionality works. Is there something that needs to be enabled to make the "Open" button appear consistantly? We have reviewed the Internet options in Adobe preferences, Web Browser pop up settings, Web browser Adobe extension settings, etc. All settings are enabled to allow for Adobe pdf's, but the "Open" button is still not displaying consistantly. 

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