"Please upload a file to send for signature" error

[Mary Kate Fish]

I am getting an error when sending a contract "Please upload a file to send for signature". I have already uploaded a file. How do I fix this?

[AkanchhaS]

Hi MaryKateFish,

Could you please confirm the application you are using to send the document for signature, is it Adobe Acrobat or Adobe Reader?

Are you signed in application with your Adobe I.D?

Note:When you subscribe for Adobe sign or Adobe Acrobat then you would be able to use the service.

Regards,

Akanchha

[Mary Kate Fish]

We are using Adobe Sign through Salesforce. I hope that helps.