"Unsupported browser" when sending for signature through Word

[Brian26355055ddv4]

Hello,

I have a few users who are getting an "unsupported browser ........ please copy this link into a supported browser" error when trying to send for signature from Microsoft Word using the Adobe Plugin. I have scoured the web looking for an applicable solution but there is not one that I can find that is applicable with the current time/issue. The recent Windows update took steeps to remove IE11 all together and that is when we started having trouble. Microsoft edge is installed so is chrome but the plugin (I believe) natively uses IE11 and their for breaks. I have completly uninstalled IE11 thinking that it would not detect that and search for Edge or Chrome. I have Uninstalled and Reinstalled Adobe Pro, As well as running the adobe repair tool, to no avail.

[Meenakshi Negi]

Hi Brian26355055ddv4,

Thank you for reaching out.

As mentioned above, the issue occurs when using the Acrobat Sign add-in in the Word application.

Would you mind sharing the screenshot of the error message that appears?

Also, let us know the default browser setup currently.

Did this start recently, and did you make any recent changes after which this started occurring?

Check if the users can access the service online or not.

Let us know if the issue is resolved already.

Thanks,

Meenakshi

[Brian26355055ddv4]

Hey there!

sorry about the late responce, the user has the default browser set to edge we have also swaped that to chrome with no improvement. It started early to mid November (not sure on exact date). Our current workaround copies the link into Edge or Chrome which works ...... but is also a supported browser.

[Brian26355055ddv4 · Accepted solution]

I am not sure when the fix was released or if we just did the right steps to fix it but we have a solution.

Repair Adobe Acrobat
Online Repair Office Desktop Apps

Re-Add the Adobe for word Add-in

In that order one after another!